We take your data security seriously, so we operate a strict privacy policy to ensure that your data is processed and stored in a way that is in compliance with local laws.

Contact Us

Company name:
Veelvo Communications Limited
Office address:
86-90 Paul Street, London, England, EC2A 4NE
Phone number:
+44 79 2668 8210
Email:
info@veelvo.com
Websites:
https://veelvo.com, https://as208375.net

Data Protection Officer

Name:
Tom Funken
Company name:
Veelvo Communications Limited
Office address:
86-90 Paul Street, London, England, EC2A 4NE
Email:
t.funken@veelvo.com

Why do we collect your personal data?

At our company, we take the protection of your personal information very seriously. But unfortunately, we have to keep certain data in order to provide our service. So, we collect certain details, like your email address, when you place an order or sign up for our services. This helps us ensure the security of your information and prevent fraud.

We also need to gather information about your IP address, location, and hostname for security purposes.

Payment service providers such as PayPal, Skrill or Stripe also require some personal information to avoid fraud. If you do not wish to use these services, you can also pay by bank transfer, cash or cryptocurrencies such as Bitcoin, Litecoin or Monero.


What is the lawful basis for us processing your personal data?

In accordance with the UK General Data Protection Regulation (GDPR), we process your personal data based on the requirement to perform a contract, such as when you place an order for a product or receive support. Additionally, we may use your information to provide you with a quote.

In some cases, we also process your data for the legitimate interests of preventing fraud and maintaining the security of our network and information. However, we only do so to the extent that it is absolutely necessary.


What cookies do we use?

We've compiled a list of the cookies that are currently used by our services, which is detailed below. While we've taken care to make sure it's comprehensive and up-to-date, if you notice any missing cookies or inaccuracies, please don't hesitate to bring them to our attention.


  • __Host-SWAFS, __Secure-XWAFLB (Serverius)

    This cookie is used to distinguish between different clients who might be sharing an IP address, allowing us to apply customized security settings for each individual client.


  • WHMCSqe3aJ8Ar9VT9 (Website / Customer Panel)

    This cookie stores a unique identifier for each visitor, which helps to maintain continuity as you navigate between different pages on our website. The cookie itself only contains a reference to your session on our server and does not store any personal information on your device. It's designed to be a temporary cookie that is automatically deleted when you close your browser.


  • WHMCSlogin_auth_tk (Website / Customer Panel)

    This cookie is used to facilitate the "remember me" feature in the client area. If you choose to enable this option, the system will remember your login details so you don't have to enter them multiple times. This cookie is persistent, meaning it remains on your device for 365 days or until you log out.

All these cookies are technically necessary. We do not use any cookies for tracking services or similar purposes.


How do we store your personal data?

To ensure the protection of your information, we keep multiple copies of our databases at two locations in the UK and Europe (Germany). One of our top priorities is the security of sensitive data like passwords, for which we have implemented advanced encryption methods.

The passwords are hashed using CRYPT_BLOWFISH one-way encryption and each user's password has its own unique salt, which eliminates the possibility of hash collisions. Additionally, algorithms we use for password encryption, such as PASSWORD_BCRYPT and CRYPT_BLOWFISH, which are designed to be highly secure and computationally intensive, making it extremely difficult for anyone to access your information.


How long do we keep your personal data for?

In compliance with UK GDPR and the Data Protection Act 2018, we follow strict guidelines regarding the retention of personal data. Specifically, information that may be audited by HMRC must not be kept for longer than is required for its lawful purpose. For these records, the standard retention period established by HMRC is "6 years plus current."

Once you have closed your account with us and no longer have any active services or orders, the retention period begins. After the "6 years plus 1" retention period set by HMRC has elapsed, your personal data (such as personal identifiers, order records, invoices, and transaction data) will be securely destroyed.

Other data we collect, such as general logging information, email logs, ticket attachments, tickets and replies, API logs, and abuse reports, is kept for a period of 3 months before being purged from our databases. This helps us to maintain the privacy and security of your information while also ensuring that we comply with relevant regulations and laws.


What are your rights regarding your personal data?

As a data subject, you have certain rights under the UK GDPR and the Data Protection Act 2018. These rights allow you to have control over the personal information that we have collected from you.

Here is a list of your rights:

  • Access - You have the right to request a copy of your personal information from us.
  • Rectification - You have the right to request that we correct any inaccurate or incomplete personal information that we have about you.
  • Erasure - You have the right to request that we delete your personal information in certain situations.
  • Restriction - You have the right to request that we restrict the processing of your personal information in certain situations.
  • Objection - You have the right to object to the processing of your personal information in certain situations.
  • Data portability - You have the right to request that we transfer your personal information to another organization or to you, in certain situations.

You can exercise these rights without paying any fees. If you make a request, we will respond to you within one month. If you want to make a request, please contact us using the information provided at the beginning of this Privacy Notice. Before we provide you with the requested information, we may ask you to provide additional proof of identity for security purposes.


How do I complain?

Under the UK GDPR and Data Protection Act 2018, if you have any concerns regarding the use of your personal data by our organization, you have the right to raise a complaint.

You can reach out to us directly at info@veelvo.com to express your concerns and we will do our best to address the issue.

If you are still unsatisfied with our handling of your personal information, you have the option to file a complaint with the Information Commissioner's Office (ICO) at their address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

You can also reach the ICO via their phone number: 0303 123 1113, or their website: https://www.ico.org.uk.